A clear, considered approach
Wallpaper is a deliberate purchase.
We treat it that way – both before and after your order.
TWO TYPES OF PRODUCTS:
La Muur offers two ranges. Each has a different returns structure.
1.) THE EDIT (IN-STOCK WALLPAPER)
This is our ready-to-ship range.
If you change your mind, returns are accepted under the following conditions:
• Return requested within 14 days of delivery
• Product is unused, unsealed/unopened and in original packaging
• Rolls are in saleable condition
Once received and inspected, your refund will be processed.
Also to note:
• Return courier costs are the customer’s responsibility
2.) The Reserve Collection (Imported to Order)
This range is ordered specifically for you from our European suppliers.
Because of this:
• Each order is produced and shipped on demand
• It cannot be resold once ordered
For this reason, Reserve Collection orders are non-returnable and non-refundable for change of mind.
HOW WE PROTECT YOU BEFORE YOU ORDER
We don’t rely on returns – we reduce the need for them.
- Samples on our most popular wallpapers before ordering
- Clear product information on every listing
- Guidance on quantities and pattern repeat
- Direct support if you’re unsure
If in doubt, we strongly recommend ordering a sample first.
DAMAGED OR FAULTY GOODS
While rare, if something isn’t right, we will resolve it.
Please:
• Inspect all rolls before installation
• Contact us within 48 hours of delivery
• Include clear photos of the issue
We will arrange a replacement or appropriate solution.
Important:
Wallpaper must not be installed if a fault is suspected.
Once cut or installed, it is considered accepted.
A NOTE ON COLOUR AND BATCHES
Wallpaper is produced in batches.
• Slight colour variation can occur between different print runs
• Lighting and screens may affect how colours appear
We recommend:
• Ordering all rolls for a project at the same time
• Checking batch numbers before installation
THE EXTRA ROLL RULE
We always recommend ordering one extra roll.
It protects you against:
• Installation damage
• Miscalculation
• Future repairs
NEED HELP?
If you’re unsure about anything – before or after your order – we’re here.
info@lamuur.co.za
+27 (0)83 667 2216