LA MUUR WALLPAPER TERMS AND CONDITIONS:
1. INTRODUCTION
These Terms and Conditions (“Terms”) govern your use of the website www.lamuur.co.za and any purchases made through it.
By using this website or placing an order, you agree to be bound by these Terms and Conditions.
2. About La Muur
La Muur is a South African business supplying fine European wallpaper.
We offer:
- Imported-to-order wallpaper (The Reserve Collection)
- A curated in-stock wallpaper range (The Edit)
3. Use of This Website
You may use this website to browse products and make legitimate purchases only.
You may not:
- Interfere with the functionality or security of the website
- Copy or reproduce content without permission
- Use the site for fraudulent or speculative orders
4. Product Information
We make every effort to ensure:
- Accurate product descriptions
- Clear installation guidance
- Realistic imagery and colour representation
However:
- Colours may vary slightly due to screen differences
- Wallpaper is produced in batches, and slight variations may occur
If you are unsure, where applicable, we strongly recommend ordering a sample before purchasing.
5. Pricing and Payment
All prices are listed in South African Rand (ZAR)
Product prices shown include VAT. We do, however, list the VAT as a separate item on your invoice.
Payment is processed securely via PayFast, who is registered with the Payments Association of South Africa (PASA) as an operator involved in “payments to third persons” as required by the South African Reserve Bank (SARB). They make use of 3D Secure to further enhance the security of credit card transactions on PayFast for all high value transactions and all money transactions are secured using Secure Socket Layer (SSL) technology with high security 256 bit encryption.
We do not store credit card details.
Accepted payment methods include:
- Credit and debit cards
- Instant EFT
Orders are only confirmed once payment has been successfully received.
6. Delivery Policy
Courier delivery is available within South Africa.
Please contact us for international delivery options including those to Mozambique, Zimbabwe, Swaziland, Lesotho, Botswana, Namibia and Mauritius.
Courier delivery is free on all orders on all orders delivered within South Africa (as stated on the website)
Lead times vary by product type:
The Edit (in-stock):
Dispatched within ± 2–5 working days (can vary depending delivery area/courier routes)
The Reserve Collection (imported):
Approximately 2–3 weeks (subject to supplier and logistics conditions)
Delays outside our control (couriers, customs, supplier delays) may occur.
7. Returns and Refunds
We structure our returns policy clearly based on how the product is supplied:
7.1 The Edit (In-Stock Products)
Returns are accepted if:
- Requested within 14 days of delivery
- Product is unused, unopened, and in original packaging
Returns are subject to:
- Return courier costs (unless faulty)
- Inspection upon return
Refunds will be processed once goods are received and approved.
7.2 The Reserve Collection (Imported to Order)
These products are:
- Ordered specifically for you
- Not resellable once imported
For this reason:
No returns or refunds are accepted for change-of-mind purchases.
However, we protect you upfront by offering:
- Quantity guidance
- Product support and advice
7.3 Faulty or Damaged Goods
If your order arrives damaged or defective:
- Notify us within 48 hours of delivery
- Provide photographs and details
Subject to approval, we will:
- Replace defective goods, or
- Provide a suitable resolution
Do not install wallpaper before checking for defects.
Cut or installed wallpaper is considered accepted.
Do not install wallpaper before checking for defects.
Cut or installed wallpaper is considered accepted.
8. The 7-Year Product Guarantee
All wallpaper carries a 7-year guarantee against manufacturing defects, subject to:
- Proper storage
- Correct installation
- Suitable wall preparation
- Indoor residential use
The guarantee does not cover:
- Environmental damage (moisture, damp, direct sunlight, etc.)
- Incorrect installation and/or already damaged walls
- Normal wear and tear
9. Wallpaper Installation
La Muur may recommend installers upon request.
Important:
- The installer relationship is between you and the installer
- La Muur is not a party to that agreement
- We are not liable for installation workmanship
We provide recommendations in good faith, based on experience.
10. Order Accuracy
It is your responsibility to ensure:
- Correct quantities are ordered
- Product codes and batch numbers match before opening, cutting or installation
We provide guidance, but final responsibility rests with the customer.
11. Cancellations
Orders may be cancelled:
- Before dispatch (The Edit), or
- Before our international order placement (Reserve Collection)
Once processing has begun:
Cancellation may not be possible
12. Third-Party Services
We may link to or rely on third-party services, including:
- Payment gateways (PayFast)
- Couriers
- Analytics tools
We are not responsible for their content, policies or performance.
13. Limitation of Liability
Use of this website and products is at your own risk.
La Muur is not liable for:
- Indirect or consequential damages
- Installation errors
- Misuse of products
Our liability is limited to the value of the goods supplied.
14. Privacy & Data
We respect your privacy.
Personal information is used only to:
- Process orders
- Communicate with you
- Deliver products
Full details are available in our Privacy Policy.
15. Changes to Terms and conditions
We may update these Terms from time to time.
Continued use of the website constitutes acceptance of any updates.
16. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
17. Contact Details Domcilium Citandi Et Executandi
Johan Kamps Promotions cc T/A La Muur Wallpaper
Email: info@lamuur.co.za
Phone: +27 (0)83 667 2216
A copy of the ECT Act is available at ECT Act