At La Muur, we stand behind every roll we sell.
Buying wallpaper online requires trust.
You can’t feel the texture, you can’t see it on your wall – and you’re choosing something that will live in your home for years.
We take that seriously.
7-YEAR GUARANTEE
Every product carries a 7-year guarantee against manufacturing defects.
This includes:
• Print quality
• Substrate integrity
• Finish
If something is genuinely wrong, we will replace or refund it.
No argument.
No runaround.
WHAT OUR GUARANTEE COVERS
• Manufacturing defects in print, colour or finish
• Substrate faults present before installation
• Batch inconsistencies within a single order
If something isn’t right, we’ll sort it.
WHAT IT DOESN’T COVER
Our guarantee covers the product – not the installation.
Wallpaper performance depends on wall preparation, adhesive, and installation. These sit outside of what we can control.
The guarantee does not extend to:
• Wallpaper that has been cut or installed
• Poor wall preparation (damp, unprimed, unstable surfaces)
• Incorrect adhesive or installation method
• Damage from direct, sustained sunlight
• Wear and tear beyond intended use
THE RESERVE COLLECTION
Wallpaper imported specifically for your order is non-returnable unless there is a genuine manufacturing fault.
This is the nature of made-to-order product – and we are clear about it upfront so you can decide with confidence.
BEFORE YOU INSTALL
Please inspect all rolls carefully before any cutting or hanging begins.
If something looks wrong, stop and contact us immediately.
We can resolve almost anything before installation.
QUESTIONS?
If you’re unsure about a product, your quantities or whether something is suitable for your space – ask us before you order.
It’s far easier to get it right upfront.
info@lamuur.co.za
+27 (0)83 667 2216